Return Policy

LEDLight4U  is committed to your complete satisfaction with all of your purchases. We do accept returns on most items in new uninstalled condition and in the original packaging within 30 days of receipt.

If the return is not due to a manufacturer defect, shipping and/or processing error, the customer will be responsible for the original shipping cost. This cost amount (and additional return freight cost incurred) will be deducted from the total refund.

All Open Box, Floor Sample products, and Clearance items are final sales. Sales on Custom Made fixtures, international orders, and discontinued items are also deemed final.

Please be advised that any fixtures installed are nonreturnable and nonrefundable regardless of the reason. Please contact us directly for a Return Authorization (RA) number.

The fixture must be returned within 10-business day of return approved.

Cancellations:

Please contact Customer Support to make a request for a change or cancellation. Special orders and custom orders cannot be canceled. Orders canceled after shipping will incur shipping fees. We will make our best efforts to accommodate a requested change.

Damages:

We ask that you fully inspect all products immediately upon receipt. If you suspect that your order is damaged, please contact our Customer Service team within 48 hours of receipt of your product. Please make sure to include images. We will arrange a prompt replacement or return of the item upon review.

Defective Product:

Please contact our Customer Support team if you suspect your product has a factory defect. Please make sure to include images or any documentation available. Problems must be reported within 30 days of receipt.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:

To return your product, please send an email to returns@ledlight4u.com and we will give you further instructions or send you a new one.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Warranty:

Most of our manufacturers guarantee their products with a warranty. Please contact our Customer Support team if you have any questions regarding a specific product warranty.

***************************************************************************************************************************

LEDLight4U  and its suppliers shall not be liable for any indirect, special, consequential, or incidental damages including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to goods or services arising out of the use or inability to use this site or any product purchased from LEDLight4U , damages resulting from use of or reliance on the information present, even if LEDLight4U or its suppliers have been advised of the possibility of such damages.